A dedicated team of staff is responsible for all Third Party Pro-active cases. This team sets out to contact all innocent Third Parties within 24 hours of the first notification of loss. If telephone communication is not possible, a 1st class letter is sent to ensure that they receive a form of proactive communication in an attempt to persuade them to book into one of our own network of repairers as a means of minimising costs.
Provided that the Third Party utilises a repairer from our own network, they will automatically be offered a courtesy car (Group A) for the duration of the claim at no extra cost to the client. Should the accident occur outside of normal working hours, the approved repairer will provide a replacement vehicle the following working day. Should a Group A vehicle be deemed not suitable for the Third Party's requirements, WNS Assistance will offer a hire vehicle upgrade at extremely competitive rates. WNS Assistance will also automatically instruct an independent loss adjuster for all third party claims where the property damage exceeds £1500.